Privacy policy

Last updated: May 29, 2025

This Privacy Policy describes how 28 Tales by Harsimrat Chahal ("28 Tales", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://28tales.com (the "Site") or otherwise interact with us through the Site or our social media channels (collectively, the "Services").

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The updated policy will be posted on the Site with a new "Last updated" date.

Personal Information We Collect

We collect information about you from the following sources:

Information you provide directly:

• Name, email address, phone number, shipping and billing address

• Order and payment details (processed via Shopify Payments)

• Account details if you create one (username, password)

• Customer service communications

Information collected automatically:

• IP address, browser type, device info

• Usage data via cookies and analytics tools (Google Analytics)

• Advertising data via tracking pixels (Meta/Facebook Pixel)

Information from third parties:

• Payment processors

• Shopify platform services

How We Use Your Personal Information

We use your personal information to:

• Provide and manage the Services

• Process and fulfill your orders

• Communicate with you about your orders, returns, or support

• Send marketing emails (Shopify Email, Klaviyo)

• Improve our website and advertising (e.g., Meta Ads)

• Comply with legal obligations

Sharing Your Personal Information

We may share your personal information with:

• Shopify (our ecommerce platform)

• Payment providers (e.g., Shopify Payments)

• Shipping providers (e.g., DHL, UPS)

• Marketing and analytics services (e.g., Meta, Google Analytics)

• Review app providers (planned)

We do not sell your personal data.

Behavioral Advertising

We use your personal information to provide targeted advertisements through platforms like Meta. You can opt out via ad platform settings or browser controls. You may also use tools like the Digital Advertising Alliance's opt-out portal.

Your Rights

If you are an EEA resident, you have the right to:

• Access, correct, or delete your personal data

• Object to or restrict processing

• Withdraw consent

• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at info@28tales.com.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal and operational obligations.

Cookies

We use cookies for site functionality, analytics, and marketing. For details on Shopify cookies, visit: https://www.shopify.com/legal/cookies

You can control cookie settings via your browser. Blocking cookies may impact your experience.

Do Not Track

Please note that we do not alter our Site’s data collection practices when we see a Do Not Track signal from your browser.

Third-Party Services and Links

Our Site may include links to third-party websites (e.g., Instagram). We are not responsible for their privacy practices. Please review their policies separately.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

28 Tales by Harsimrat Chahal
Ansbacher Str. 55
10777 Berlin, Germany
Email: info@28tales.com