Returns
At 28 Tales, we want you to love your purchase! But if you need to return an item, please review our return policy below:
Return Policy
- Returns are accepted within 15 days of purchase.
- Items must be unworn, unwashed, and in their original packaging with tags attached.
- Items that do not meet our return criteria may be sent back to the customer at their expense.
- Sale items and custom pieces cannot be returned.
- The cost of return shipping will be covered by the customer. Please note that the original shipping fee is non-refundable if you choose to return your order.
- If you prefer to handle the return yourself, we highly recommend using a tracked and reliable shipping method to ensure the package reaches us safely.
- Please note that for international orders, any duties or taxes paid at delivery are non-refundable.
Return Process
You have two options to return your item:
1. Label provided by 28 Tales
- Email us at info@28tales.com with your order number and reason for return.
- We will email you a return label (the cost of the label will be deducted from your refund).
- Print the label, attach it securely to your package, and drop it off at your nearest shipping location.
OR
2. Return via your preferred carrier
- You may return the item using a shipping provider of your choice.
- Include your "return form" within your order. If you do not have one, please email info@28tales.com
- Ship your return to the following to the following address:
28 Tales (CHAHAL)
Ansbacher Str. 47, Berlin,
10777 Deutschland - We highly recommend using tracked shipping to ensure ensure the return arrives safely.
Inspection & Refunds
- Once we receive your return, it will be inspected to ensure it meets our return eligibility criteria.
- If approved, the refund will be processed to the original payment method.
- Refunds typically take up to 14 business days to be processed and appear on your statement (timing may vary depending on your financial institution).
Exchanges
If you need a different size or item, we kindly ask you to place a new order and return the original item.
For any questions, feel free to contact us at info@28tales.com.