We process orders quickly, so if you need to cancel, please reach out to us as soon as possible.

If your order hasn’t been packed or shipped yet, we’ll be able to cancel it and issue a full refund.

To request a cancellation, please contact us at info@28tales.com with your order number. Please allow up to 72 hours for a response.

Shipping rates can vary depending on your region and are calculated at checkout.

For full shipping details, please check our shipping policy here.

For full shipping details, please check our shipping policy here.

You can return your order within 15 days of delivery, provided that all tags remain attached and the item is in its original condition.

Please note that return shipping costs are covered by the customer.

For full return details, please check our Returns Policy here

At 28 Tales, we believe in slow fashion and honoring the craftsmanship of skilled artisans who create each piece with care. As a brand that values sustainability, we encourage thoughtful shopping to minimize unnecessary returns.

To help you make the right choice, we provide detailed size guides and product information for every item. If you need further assistance before placing an order, feel free to reach out to us at info@28tales.com —we’re happy to help!

We do not offer direct exchanges, so the easiest way is to return your original purchase and reorder the correct item separately.

For details on how to initiate a return, please visit our Returns Policy here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept PayPal.